Healthcare

Wellness and Aesthetics​

In the healthcare industry, it is challenging to maintain patient loyalty amidst high competition, varying patient experiences, and increasing healthcare options. Consistent, high-quality care, effective communication, and personalized services are crucial to retaining patient loyalty. Our solutions, including purchase rewards, tiered loyalty programs, and friend referral initiatives, are designed to enhance patient engagement and retention.

Challenges

Low Patient Engagement

Confidential customer data requires independent handling of campaigns and reporting

Poor Patient Retention

Legal and technological restrictions hinder the creation of various mission campaigns

Limited Patient Acquisition

Numerous customer groups make developing and launching personalized campaigns challenging

Our Solutions

Purchase Rewards

Provide points for participating in wellness programs, such as purchasing preventive medicine packages.​​

Tiered Loyalty Program

Implement a tiered loyalty system that rewards ​long-term patients with enhanced benefits.​

Friends Referral

Encourage existing patients to refer friends and family by offering rewards for successful referrals.​

Benefits
Enhance patient experience​

Enhance patient experience​

Create long term relationship between patients and providers​

Create long term relationship between patients and providers​

Increase patient retention

Increase patient retention

Boost patient adherence to treatment plans

Boost patient adherence to treatment plans

CASE STUDY

Wellness and Aesthetics​

Medyceles

A community-centric CRM that connects a diverse brand portfolio with member clinics. It focuses on deep engagement through exclusive experiences, such as curated events and professional tours, turning business partners into a loyal, long-term family.​

Wellness and Aesthetics​

Wontech

A dedicated loyalty program for clinic partners purchasing Oligio technology. It utilizes LINE to provide business-enhancing benefits and consistent after-sales support, ensuring long-term brand advocacy and sustainable partnership growth.​

Wellness and Aesthetics​

Rattinan (Rattinan Medical Center)

An advanced CRM solution that seamlessly integrates LINE engagement with marketing platforms and POS systems. This ensures a personalized and continuous journey for weight loss and aesthetic patients, delivering the right care at the right time.​