Food and beverage​

The retail industry faces intense competition, which emphasizes the importance of maximizing customer satisfaction. Marketing professionals need to utilize advanced tools to cultivate customer loyalty. Our omni-channel loyalty program is crucial for fostering customer engagement and offering incentives, which allows brands to sustain their competitive advantage.

Challenges

Lack of Unified Data Across Brands

When a company has subsidiaries, it can be challenging to manage data separately.

Unable to Capture User Transactions

Without POS integration, stores cannot track customer purchases. Customers should have confidence that their transactions are synchronized across online and offline stores.

Lack of Personalized Rewards

Customers are not receiving personalized rewards tailored to their preferences and behaviors, leading to reduced engagement and diminished brand loyalty.

Our Solutions

Loyalty Architect

A diverse loyalty program allows customers to earn points across brands and sets tier conditions to target specific groups

Omni-channel

Integrate all channels to gain a complete view of customer purchases and sales through multi-tier and multi-brand settings

Rewards

Personalize rewards with welcome coupons, tier privileges, spending missions, referral missions, surveys, and unique event campaigns

Benefits
Boost customer engagement

Boost customer engagement

Increase sales and repeat purchases

Increase sales and repeat purchases

Improve customer satisfaction

Improve customer satisfaction

Strengthen brand loyalty

Strengthen brand loyalty

Customer success

F&B

Bearhouse

A popular boba tea and dessert chain that enhances customer retention through a Loyalty CRM fully integrated with on-site POS systems. With its "Scan-to-Earn" feature using receipt QR codes, the brand captures precise purchase data to drive targeted marketing and maximize repeat visits.​

F&B

Roots

A specialty coffee pioneer that fosters its community through a POS-integrated LINE loyalty system. This ensures a frictionless experience for coffee enthusiasts, allowing the brand to analyze consumption patterns and deliver highly relevant rewards that strengthen brand advocacy.​

F&B

Karun

A luxury Thai tea specialist offering a unified membership ecosystem across its brand portfolio (Karun, Jaroen Sangkhaya, Summer Bowl, and Avery Wong) integrated with on-site POS systems. This seamless LINE-based CRM drives cross-brand loyalty and provides powerful cross-brand insights for strategic growth.​

F&B

Beans

A modern specialty coffee roaster that optimizes consumer engagement with a POS-integrated LINE membership. Designed for urban lifestyles, the system ensures efficient point collection and personalized rewards, effectively converting occasional visitors into loyal regulars.​